Sharing in the Client's Journey

Carol Jeffrey-Smith has been a volunteer with PFS since 2016 and has been involved in six volunteer activities. She also serves as a PFS champion and is a valuable part of the Hershey-PFS partnership.

PFS: Please tell us more about yourself.

CJS: I have worked in Information Services at Hershey for nine years in both Canada & the US. I have been a long-time volunteer at PFS, mostly as a Client Lead. I enjoy bringing together volunteers and clients to complete specific projects. I have been very fortunate to work with five different clients in this role. I have learned so much from all the fantastic people involved in PFS projects and it has been an amazing experience!

PFS: What is your main motivation for volunteering with PFS?

CJS: My main motivation for volunteering with PFS is the opportunity to meet new people, learn from other volunteers and watch the clients grow through this experience.

PFS: You’ve taken on several Client Lead roles throughout the years, what’s your favorite part about being a Client Lead?

CJS: The client’s energy and dedication to growing their business while managing a busy operation. It is a real privilege to share in the client’s journey. I am currently the Client Lead for Assisi Foods in Ghana and their leaders have demonstrated terrific focus and initiative in achieving key goals. They have a clear vision for Assisi Foods and I am delighted at the opportunity to make a small contribution towards their continued success.

PFS: How does it make you feel knowing Hershey has this volunteer opportunity for its employees?

CJS: Proud. As a company, Hershey is committed to supporting volunteer initiatives that create real value and have a tangible impact. I am very happy to be part of an organization that “walks the walk and talks the talk.”